Frequently asked Questions

  • 1. Time to check-in and Check-Out?

    Check-in time starts at 14:00. Please contact the front desk in advance if you wish to check in early, our staff will make every effort to accommodate your needs.
    Documents required when checking in:
    - For foreign guest: passport and valid visa.
    - For guests who are Vietnamese: valid ID for adults and birth certificates for children.
    Check out time is 12:00. Please contact the front desk if you want to check out late. Please note that this service will be extra charges according to the hotel's policy:
    Late check out before 18:00 50% of the room rate.
    Late check out after 18:00 100% of the room rate.

  • 2. Bed for children?

    hildren under 6 free of charge Breakfast / Stay (sleep with parents)
    Children from 6 - under 12 years free stay, surcharges breakfast 80,000 VND / session (if using breakfast and sleeping with parents without extra bed)
    From 12 years old surcharges as adults: 500,000 VND / night / guest with extra bed. "

  • 3. Does resort has luggage service and storage?

    Luggage service is provided 24 hours. Please contact reception if you need assistance

  • 4. Does Resort sere breakfast in a room?

    Because we serve buffet breakfast, we not served breakfast in a room except for special cases that are notified in advance and approved by the Resort Management.

  • 5. Does Resort have bikes or moto-bikes for rent?

    The property does not provide motorbike rental. If you need any assistance, the front desk will be happy to advise you.

  • 6. Am I Order a private meal?

    Kim Hoa Resort Restaurant open from 6:00 to 22:00

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